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SOP: Licenses You Need for Business

mspradar on Small Biz Thoughts by Karl Palachuk - No matter where you do business, you need some licenses and permits.Most people know they need a business license, but you may not know where to get one. In some places, you get that from the city. In other places it might be the county, the parish, the district, etc.In states that collect sales tax, you need a permit that allows you to buy hardware and software and resell it, collecting that sal

New Cisco Services Aimed at Accelerating Cloud Adoption

mspradar on Channel Insider - The new services are aimed at addressing the opportunities and obstacles that the company covers in a new cloud report and through Cisco's Cloud Advisor tool.

SOP: Desktop Documentation

mspradar on Small Biz Thoughts by Karl Palachuk - Desktop documentation is really easy if you start it while building up machine for delivery to the client. You should have a standard machine spec sheet, but you're also going to get a lot of juicy good information from the spec sheet online at the distributor. You might as well print that off and keep it.As with servers or any other equipment, I recommend that you use pouch folders to store all

The Essential Guide to Successful Cross Selling and Upselling

mspradar on Kaseya Blog - IT Automation - Many MSPs grow by constantly acquiring new clients. But when these are one-off engagements based on a single service or break/fix contract, clients can leave as fast as they arrive. That’s the kind of churn that keeps MSP execs up at night. A better way to go is selling sets of services, all managed by […]

Making Statements of Work, Work For You

mspradar on Kaseya Blog - IT Automation - A Statement of Work (SOW) is sometimes confused with a Master Services Contract (MSA), and indeed some use the terms interchangeably. On the other hand, an SOW is an ideal way to scope out a project, especially a complex project, as opposed to an MSA, that details a long-standing services arrangement.  (You can read a […]